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Terms & Conditions
Site security and credit card information
Newcastle Music Shop site uses PayPal as a secure and safe way of making payment for goods. We can accept credit payments over the telephone and offer secure communications by encrypting all data to and from the site at the point of checking out and providing your card details. For security reasons and your peace of mind, we NEVER store credit card information at our database level.
Your personal information
The first time you shop on our site you will be asked to provide us with your address and delivery information, you will also be asked to provide an email address and password. Your email address will be used as your login/username and for your order confirmation. This information is stored in our database so that next time you shop on our site you can quickly log in rather than filling in your details each time. The only information you are required to provide each time you shop are your credit card details. You can rest assured that we shall never pass your personal details on to any third party.
Copyright
All rights including copyright in the content of these Newcastle Music web pages including all web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, database, software and all other material on this web site are owned or controlled by Newcastle Music and its affiliates, or their content and technology providers. All rights reserved. We make regular checks to ensure that other websites have not used our product images without permission.
We grant permission to electronically copy and to print in hard copy portions of this web site for the sole purpose of placing an order with Newcastle Music Shop or using this web site for individual non-commercial use. Any other use of materials on this web site including reproduction for purposes other than those noted above, broadcasting, downloading, storage or playing in public, modification, distribution or republication without the prior written permission of Newcastle Music is strictly prohibited.
Ordering
We aim to ship all items within one to two working days of receiving your order, though we cannot guarantee this (UK regulations allow the supplier thirty days to dispatch goods). We try to keep as much as possible in stock, if an item is out of stock we will notify you by email. We will send you an email to confirm your order has been received. Once your order has been processed you will be notified by email on its dispatch. Price and availability information displayed on the Newcastle Music web site are subject to change without notice. Shipments outside the European Union (EU) may be subject to local import charges and taxes, which are the responsibility of the purchaser.
Payment Options
You can pay by Mastercard, Visa, Delta, Maestro, Solo, Electron or JCB. We can also accept a cheque or postal order in sterling made payable to 'Newcastle Music' with an order printed out from the shopping cart checkout page.
Currencies
We ship goods to customers all over the world. Exchange rates are checked and updated regularly. Although the site will display in an alternative currency your order will come to us as sterling.
Postage
Our shopping cart will calculate your shipping costs which will be added to your grand total. Certain overseas customers will be contacted by email and advised of shipping charges. Once you confirm these costs your order will then be dispatched. If we are unable to fulfil all items within your order, we are likely to reduce the shipping cost when we process your order.
Pricing
Whilst we endeavour to ensure the prices on our website and in our website are as accurate as possible, we reserve the right to change a price or specification without notice. If a price is corrected due to exceptional circumstances, customers will be informed of the change before payment is processed and offered the opportunity to cancel the order.
Our Returns Policy
At Newcastle Music we want you to be completely satisfied with your purchase every time you shop with us. Occasionally though, we know you may want to return items, so below is our returns policy:-
If for any reason you are displeased with your purchase, you can return it to us in its original condition, within 30 days, and we will send you a full refund for the price you paid for the item.
If you are returning an item it is your responsibility to insure the item during postage as we cannot be held responsible for damage during transit by any third party. We highly recommend that you pack your item extremely well, especially musical instruments and also take out insurance.
If you are returning an item because of an error on our part or because it is defective, we will refund your costs in returning it to us. Otherwise you will be responsible for those charges.
This returns policy does not affect your statutory rights.
Our returns address is:
Newcastle Music
71 Westgate Road
Newcastle upon Tyne
NE1 1SG
United Kingdom
United Kingdom
Shop Open 9:30am to 5:00pm Mon-Fri, 9:00am to 5:00pm Sat